TOOLS > How do you report an issue when you make a comment?

Issue Reporting allows a member to escalate a task when there is a problem. It also blocks it from being completed until the issue is resolved. Now that's the way to handle problems!

Reporting an Issue

1

Open the task. Scroll to the comments section and click on Tag -> Blocker to report an issue.

2

Everyone in the process will receive in-app and email notifications regarding the issue.

3

Additionally, the task will have a red alert icon and a red border. 

4

The active process will be highlighted with a red progress bar noting that there is an issue:

Resolving an Issue

1

Any member, including the person who reported it, can resolve the issue. To do so, simply make a new comment and click Tag -> Resolve -> Add Comment

2

The red icon and border will disappear. The comment resolving the issue will be highlighted in green, and the task will return to its normal form:

3

In the Active Processes view, the progress bar will no longer highlight the issue and return to the color regarding task due dates: 

Finding Processes with Unresolved Issues

Issues need to be dealt with ASAP. That's why we've created a process view where you can see all the active processes with issues. 

1

Go to the Process Tracker view via the Processes sidebar tab and select All with Unresolved Issues:

2

That's it!