TOOLS > What is 'issue reporting'?

Issue Reporting allows a member to escalate a task when there is a problem. It also blocks it from being completed until the issue is resolved. Now that's the way to handle problems!


Reporting an Issue

1
Open the task. Scroll to the comments section and select the Report Issue checkbox. Add a comment and it will be posted:
2
Everyone in the process will receive an email regarding the issue.
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Additionally, the task will have a red alert icon and a red border. 
4
The active process will be highlighted with a red progress bar noting that there is an issue:

Resolving an Issue

1
Any member, including the person who reported it, can resolve the issue. To do so, simply make a new comment and click the  Resolve Issue checkbox :
2
The red icon and border will disappear. The comment resolving the issue will be highlighted in green, and the task will return to its normal form:
3
In the Active Processes view, the progress bar will no longer highlight the issue and return to the color regarding task due dates: 

Finding Processes with Unresolved Issues

Issues need to be dealt with ASAP. That's why we've created a process view where you can see all the active processes with issues. 

1
Go to the Process Tracker view via the Processes sidebar tab and select All with Unresolved Issues:

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That's it!
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