What is 'issue reporting'?
'Issue reporting' is a feature that enables a coworker to escalate a task due to a problem. It also blocks it from being completed until the issue is resolved.
This feature is available on the BASIC and PRO plan.
How it works
Open the task and make a comment, then select 'Report issue':
He comments on the task and checks the "Report issue" box:
Reporting the comment as an issue will send everyone in the process an email about it and turn the task red:
He can see the issue he just reported:
The collapsed task is also highlighted red:
The progress bar also turns red, indicating there is a task with an issue here:
This is what the email notification looks like:
A coworker can then resolve the issue and the red on the task and progress bar goes away:
He can open the card and resolve his own issue:
Coworkers would be able to search and identify processes with unresolved issues via the Process Tracker view:
Please do not hesitate to contact the Tallyfy Support team if you have any questions, to share any feedback or request a feature. We would love to hear from you!