TECH > How do I clear browser’s cache and cookies on my computer?

If you have reported technical issues on Tallyfy, the support team may ask you to clear your cache or cookies to see if this fixes the problem.

1. First, log out of Tallyfy.

2. Close all tabs or windows that have the Tallyfy web app open.

3. Then, clear your web browser’s cache/cookies and log back in. Try clearing all in the last 24 hours first, but you may need to clear up to the last 7 days to see the desired outcome.

This is how you can clear your web browser cache and cookies for common browsers you may be using:

Google Chrome 

1. Open Chrome.
2. On your browser toolbar, click More 
3. Point to More tools, and then click Clear browsing data.
4. In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time if you would like to delete everything.
6. Click Clear browsing data.

Internet Explorer 9, 10 and 11 (Windows) 

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history….NOTE: You can also access this menu by holding Ctrl + Shift + Delete.
2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Safari 

1. Click on the Safari menu, then either Clear History and Website Data.
2. Select the time range of web pages you want to clear, then click ‘Clear History'.
3. Finally, go to the Safari menu and click Quit Safari to close the browser. The fresh browser you open up will have a cleared cache.

Firefox

1. Open Mozilla Firefox.
2. Click the Menu button (aka the “hamburger button” – the one with three horizontal lines) and then choose Options.
   If  Options is not listed in the menu, click Customize and drag Options from the list of Additional Tools and Features over to the Menu.
   Note: If you’re using the menu bar, choose Tools and then Options instead. You can also enter about:preferences in a new tab or window.
   Firefox for Mac: On a Mac, choose Preferences from the Firefox menu and then continue as instructed below.
3. With the Options window now open, click the Privacy tab on the left.
4. In the History area, click the clear your recent history link.Tip: If you don’t see that link, change the Firefox will: option to Remember history. You can change it back to your custom setting when you’re done.
5. In the Clear Recent History window that appears, set the Time range to clear: to Everything.
6. In the list at the bottom of the window, uncheck everything except for Cache and/or cookies.
   Note: If you wish to clear other kinds of stored data, feel free to check the appropriate boxes. They will be cleared along with the cache in the next step.
   Tip: Don’t see anything to check? Click the button next to Details.
7. Click on the Clear Now button.
8. When the Clear Recent History window disappears, all of the files saved (cached) from your Internet browsing activities in Firefox will have been removed.
   Note: If your Internet cache is large, Firefox may hang while it finishes removing the files. Just be patient – it will eventually finish the job.

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