TASKS > How do task comments and @mentioning work?
Comments and @mentions are a great way for your team to communicate and alert others of issues. Learn about issue reporting here.
Learn about @mentions here:
To comment on the task, click on a task card to open it. You can type '@' and any member's name to direct a message at them. You can also upload files, insert images, add links, videos, etc. in a comment. Comments can also be edited and deleted by the member who created them.
What happens when a comment is added or someone is @mentioned?
- The number beside the comment icon indicates the number of comments on that task.
- When a comment is added, the assignees of the task will see an in-app notification.
If there is an @mention, that person will receive the notification. You can change your comment and @mention notifications via Settings.
What happens when a guest comments on a task?
Guests can comment and also report issue on their tasks. The member assigned to the guest task also receives a notification for this.
Important note about guest visibility toggles
You can set a comment to be visible to a guest or not via the "Visibility" toggle - it defaults to invisible to guests
Important note about @mentioning someone who does not have process access
When you @mention someone in a comment who does not currently have any visibility of that task and process - you automatically provide them visibility via the @mention. Therefore, be careful mentioning someone outside the process in a comment, if they are not supposed to have access to it.